CONTACT ME BY EMAILCALL 07918071946

Claire Ball IRC Dip5, MAR - Clinical Reflexologist based in Halesowen, West Midlands

Privacy Policy

Name: Claire Ball

Address: 514 Bromsgrove Road, Hunnington, Halesowen B620JJ

Phone Number: 07918071946

E-mail: hello@thereflexologyhideaway.co.uk

The type of personal information we collect

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

- Your contact details

- Medical history and other health-related information

- Treatment details and related notes

I may contact you by email, phone or text in relation to:

• Appointment times

• Reflexology information or information related to your health

I will not share your information with anyone else without explaining why it is necessary and obtaining your explicit consent, unless I am legally required to do so, for example by an insurer, regulator, or court.

How we get the personal information and why we hold it

Most of the personal information we process is provided to us directly by you for informing reflexology treatments and any advice I give as a result of your treatment. We use the information that you have given us in order to provide you with the best possible treatment options, support and advice.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

- Your consent. You are able to withdraw your consent at any time by contacting The Reflexology Hideaway using the details above.

- We have a legal obligation: ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment) and Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26). After the applicable retention period has expired, records will be securely destroyed or permanently deleted in a way that ensures they cannot be recovered.

-We have a legitimate interest: As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

How we store your personal information, protecting your Personal Data

I am committed to ensuring that your personal data is secure. I have put in place appropriate technical and physical security measures to safeguard your personal information. These include password-protected electronic records and securely locked storage for paper records. Access is restricted to authorised persons only.

Your personal data is stored and processed within the United Kingdom. It is not transferred outside the UK.

In the unlikely event of a personal data breach that may result in a risk to your rights and freedoms, I will notify you and, where required, the Information Commissioner’s Office (ICO) in accordance with UK GDPR requirements.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
  • You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@thereflexologyhideaway.co.uk if you wish to make a request.

Therapist’s Rights

Please note:

  • If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
How to complain
  • If you have any concerns about our use of your personal information, you can make a complaint to us at: The Reflexology Hideaway, 514 Bromsgrove Road, Hunnington, Halesowen B620JJ
  • Phone Number: 07918071946
  • E-mail: hello@thereflexologyhideaway.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk