Terms and Conditions

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.
I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
I will always be adequately insured for professional indemnity requirements. The industry standard is in excess of £5 million cover.
I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.
I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.
As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments

When making an appointment you agree to the Terms and Conditions.
When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information.
If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought.

2. Fees

The fees are as follows, they are payable in full at the time of treatment. List of charges:

Initial consultation and investigatory clinical reflexology treatment:

Adults (lasting up to 90 minutes) - £60.

Children under 16 (lasting up to 70 minutes) - £45 (adult to remain present during the treatment for a child)

Follow on clinical reflexology treatments:

Reflexology (adult, lasting up to 60 minutes) £50 6 treatment adult package £270.

Reflexology (child, lasting 30-40minutes) £40 6 treatment child package £215

Fees are either payable in advance as part of a treatment package or in full at the time of treatment. Payment can be made via - Bank Transfer, Card or Cash

3. Cancellation Policy

I have a 24-hour cancellation policy. As you are aware the business is dependent on the number of clients I can see in the clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours’ notice. This will allow me the option to re-book the time slot with someone on the waiting list.

Treatments cancelled within 24 hours' notice of the scheduled appointment will be charged a fee of 50% of the usual treatment price. This fee will be required to be settled prior to any future bookings.

4. Treatment packages

I offer the option of booking a package of treatments. These are provided at a reduced price as they are paid for in advance (listed above).
These treatments can be booked during normal working hours with no restrictions.
Where an appointment is booked and missed, the cancellation policy will apply.
These treatments must be used within one year.

5. Vouchers

I supply the option to buy vouchers for treatments. These may be given as gifts.
These treatments can be booked during normal working hours with no restrictions.
Where an appointment is booked and missed, the cancellation policy will apply.
These vouchers are required to be used within 6 months.

6. Use of background music

Only royalty-free music is used within the business. As a result, a music licence is not currently required. Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.

7. Complementary and Natural Healthcare Council

I have chosen to be regulated by the CNHC, the choice to be voluntarily regulated and the extra requirements of me are explained on the CNHC website. https://www.cnhc.org.uk/

8. Special Treatment Licence

I have confirmed with the relevant local council that a Special Treatment Licence is not required for this practice.

Completed by Claire Ball, February 2026

Claire Ball IRC Dip5, MAR - Clinical Reflexologist based in Halesowen, West Midlands